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Terms & Conditions

Terms & Conditions of Use

The present Terms & Conditions of Use are the only ones applicable and replace any other, unless previous consent has been expressed in writing by the Vendor. These Terms & Conditions of Use have been conceived to protect customer’s rights as well of those of the vendor. By making a purchase, you declare that you have read and accepted the following Terms & Conditions of Use, without reservations.

 

Information Supplied

When using our website and placing an order, you will provide your country, name, mailing address, e-mail address, telephone number and credit card and/or Paypal information.

Additionally, you represent to us that you are not otherwise considered to be under a disability to enter into a contract with us, whether it be because of an embargo in or against your jurisdiction or any other reason.

 

Payment

Invoicing will be processed through PayPal’s payment service, allowing us to accept most major credit cards from around the world. We do not accept personal checks, money orders or direct bank transfers.

 

Order Confirmation

An e-mail confirmation (“Order confirmation”) will be sent once payment has been received. Please, keep in mind that this does not constitute an acceptance of the order. All orders are subject to our approval and we will confirm such acceptance by sending a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information. When the item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your order. In the event that you opt to cancel the order after delivery, you agree that the associated delivery charges will be deducted from your payment before making any refund by us.

In case your order is not accepted and there has been a charge made to you account, the full amount will be returned in its totality.

 

Shipping Policy

We have done our very best to provide the fairest possible shipping prices for our customers.

Please find rates and information below (flat rate pricing / tracking provided):

 

Spain Shipping Information

  • Shipping: 7€ (1-7 working days)
  • Oshiya use CORREOS for all Spain deliveries.
  • Oshiya offers FREE Delivery on all order to Spain on any order over 115€

 

Europe Region A Shipping Information

  • Shipping: 15€ (3-10 working days)
  • Oshiya use CORREOS for all Europe deliveries
  • Oshiya offers FREE Delivery on all order to Europe on any order over 115€

 

Following countries are included:

Germany, Austria, Belgium, Denmark, France, Netherlands, Italy, Luxembourg, UK, Monaco, Slovakia, Slovenia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden, Norway, Switzerland, Czech Republic, Poland, Bulgary, Greece

 

International Shipping Information

  • Shipping: 20€ (3-10 working days)
  • Oshiya use CORREOS for all international deliveries
  • Oshiya offers FREE Delivery on all order to Europe on any order over 115€

 

*Non EU countries delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control.

Oshiya reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

 

Our ability to ship your order to you is only as good as the information that you provide us. Whether you are ordering products for yourself or others, you must ensure that you provide us with an accurate address

Once we ship your item, we are no longer responsible for its condition or delivery to your chosen address. Any claims for damages on the item should be filed by you against the shipper.

Orders are usually processed and shipped within 1-2 business days after order is placed. You can get tracking info from your shipping notification email.

If a parcel is not withdrawn after the attempts to deliver it, any eventual import or shipping fees related to the automatic return will be deducted from any eventual refunds.

Non-EU Customers:

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

We are not able to undervalue orders, or mark them as a gift.

 

 

 

 

 

 

 

 

Exchange & Return Policy

OSHIYA aims to ensure its customers full satisfaction. We care to ensure you have a great retail experience with us. If you are not completely satisfied with your purchase, or discover a fault with the item(s) you have received, please contact us straight away at customers@oshiya.es and we will try to resolve the issue for you as soon as possible.

If you wish to return your item(s), please refer to the guideline below and email us (customers@oshiya.es) explaining the reason for your return request, within 10 business days from receiving your purchase.

Exchanges/returns will be processed upon receipt of the regarding item(s). Acknowledge of receipt will be sent by email following the evaluation process, stating the outcome and whether the item(s) is(are) eligible for exchange, refund or credit, and package return instructions (if necessary).

Packages sent without first contacting us will not be accepted.

 

To return an item, the following conditions must be met:

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable. All Items must be in original, resalable condition.
  • If the item has been used you will not get a refund
  • If the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 30 €.
  • Customers will not be refunded for initial shipping costs or taxes
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.

 

The amounts paid for those products that are returned because of a tear or defect, when it really exists, will be refunded in full, including delivery costs.

Please contact us at customers@oshiya.es for further assistance with a refund or exchange.

 

 

Price Changes & Stock Availability

Prices are subject to change without prior notice.

While we endeavor to provide you with the most accurate and up-to-date information, occasionally ordered items may not be available as listed.

In the case that part of your order is unavailable or out of stock, the item(s) will be cancelled from the order with notification and where applicable, a refund shall be applied for the cost of the regarding item(s).

OSHIYA ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in few cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your order and payment, we will immediately rectify the problem before cancelling and refunding you for your order. We will also make sure to inform you about the error with your order as soon as possible.

 

Intellectual Property Information

For purposes of these Terms of Use, “content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site.

By accepting these Terms and Conditions of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of OSHIYA S.L. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties.

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of OSHIYA S.L. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of OSHIYA.

 

Security and Password

You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account if you do transfer or share your account.

 

Disclaimer of Liability

OSHIYA S.L. shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither OSHIYA S.L. nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

 

Entire Agreement

These Terms and Conditions of Use constitute the entire agreement and understanding between us concerning the subject matter of this agreement and supersede all prior agreements and understandings of the parties with respect to that subject matter. These Terms of Use may not be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these Terms of Use, these Terms of Use shall take precedence.

 

Miscellaneous

In any action to enforce these Terms of Use, the prevailing party will be entitled to costs and attorneys’ fees. Any cause of action brought by you against us or our Affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred.

You may not assign your rights and obligations under these Terms of Use to any party, and any purported attempt to do so will be null and void. We may free assign our rights and obligations under these Terms of Use.

You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.

 

Contact Information

If you have any questions, concerns or notices of violations of these Terms and Conditions of Use, please contact us at info@ohiya.es.

 

Law and Jurisdiction

The product purchases throughout our Site are governed by Spanish law. Any dispute arising from or related to such contracts shall be subject and non-exclusive to Spanish court jurisdiction.